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Customer Service

Skeleton Factory's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Our customers range from Retailers, Home Haunters, Prop Builders, Theater Prop Masters, Effects Artists, to generally awesome Halloween enthusiasts. We pride ourselves on offering the highest quality products at unbeatable prices, with top-notch customer service an absolute.

Contact us at or call 888.391.7739 anytime.

Please feel free to drop us a line to share your thoughts on the site, our products, and our service - all comments welcomed!

Satisfaction Guarantee

Our service goal is simple: providing you with the absolute best service in the industry. This means when you call during our hours of operation, you’ll speak with a live, dedicated person. When you engage in our Live Chat, you’ll speak with someone who knows our products inside and out. When you email us, you’ll get a reply by the end of the day. When you place an order, we’ll keep you informed via email and/or phone every step of the way. While we make every effort to process your order quickly and accurately, occasionally, even we make mistakes. Our philosophy isn’t “Be perfect 100% of the time”, but instead “Be there and accountable 100% of the time”. Because it’s not about being perfect, it’s about being there and taking responsibility if something goes wrong. Whether it’s giving you a shipping credit, rushing new product out to you, or offering a discount on your order, we’re always happy to make things right. Your satisfaction is our guarantee, 100% of the time.

Contact Us
1630 Darrow Ave
Evanston, IL 60201
Phone:  888.391.7739
Fax: 312.789.4210