Our goal is to provide you with the best information, images, product materials, and Customer Service to ensure that you get the right item the first time. However, we also encourage you to shop with us and experiment with what products fit your needs, and understand that on occasion, you'll need to return or exchange something you've purchased. We make every effort to ensure that the return and exchange process is as quick and simple as possible for you. If you are purchasing something for the first time, we encourage you to review our Return and Exchange policy and procedure, which is outlined here.
All returns must meet the following criteria:
1. Item(s) being returned must be new, unused, and in their original packaging with all product materials. If the packaging was opened, the item(s) must be returned in resalable condition. Item(s) not returned in resalable condition will NOT be refunded. We will be happy to return them to you for a nominal shipping fee.
2. You must contact us within 14 days of receiving your order by emailing email@example.com and requesting an RMA (Return Merchandise Authorization) number. You should specify what item(s) you would like to return, and why. We will provide you with an RMA Number and return instructions via email. Return requests received after 14 days of receiving your order will be assessed a 10% Restocking Fee and return requests received after 30 days are not accommodated. RMA numbers are valid for 30 days from the date of issue. Returns received after 30 days from the RMA issue date, or received without an RMA, will automatically be subject to a non-negotiable 20% Restocking Fee.
3. If you need a different item, please place a new order for the needed replacement item(s) and return the item(s) you have already received. The quickest way to ensure the processing of your replacement items is place a new order for the new item(s), and immediately request an RMA.
4. Returns are not accepted for instruments used in medical practices, such as replacement manikin parts. Anatomical Charts are, unfortunately, not returnable.
5. To ensure safe travel of your return item(s), we highly encourage you to ship via a traceable shipping method (i.e. FedEx, UPS, USPS) with a delivery confirmation or tracking number. All shipping costs must be pre-paid. COD shipments will be refused outright. To ensure prompt refunds, we encourage you to email your return tracking information to our Support Team at firstname.lastname@example.org.
6. Refunds are for merchandise only, shipping charges are not refunded. The customer is responsible for all shipping charges unless the item was damaged upon receipt, in which case please contact our Support Team at email@example.com within 7 business days of receiving the item, and provide pictures of the damaged item and the packaging it came in.
7. Returns are not available for closeout, discontinued, or clearance items.
8. All returns are subject to inspection and refunds will be issued at Skeleton-Factory.com's sole discretion only.
If you have any questions about whether a product you are considering ordering will comply with our Returns or Exchanges policy, we encourage you to contact the Support Team by phone, email, or Live Chat prior to placing an order with us.
Our mission is simple: the best prices, the best service, and the best selection on all of our thousands of high-quality products. We are proud to have the lowest prices on the web, and make every effort to make your dollar go further, which is why we have a Low Price Guarantee.
On occasion, one of our competitors will temporarily reduce their price on an item, so if you happen to find a product on sale for less than our price, we will gladly beat their price. Simply send an email to our Chicago-based Support Team at firstname.lastname@example.org and include the following information:
1. Website link(s) to the lower price(s).
2. The quantity of items (including any options, like size or color) you are interested in purchasing.
Terms and conditions do apply, so please read the following carefully, to make sure your price match inquiry qualifies for our Low Price Guarantee:
1. Item(s) must be the same brand and model and sold by a legitimate company. Similar items are NOT eligible.
2. Price matches do not apply to closeout, “going out of business”, or liquidation sales
3. Price matches are NOT eligible for use with any current promotions (such as Free Shipping)
4. Price matches for products that are out of stock with a competitor are NOT eligible
5. Price matches are honored at the sole discretion of Skeleton-Factory.com
In an effort to maintain our commitment to providing the best service and prices on all of our thousands of products, all price match inquiries are reviewed by our Purchasing Department. For that reason, price match inquiries may take up to 48 business hours to be returned to you, however, in most cases are processed within 24 hours. If you require an immediate response, please call us after submitting your email, and in some cases, we may be able to expedite the processing of your request.
If you have any questions regarding our Low Price Guarantee, feel free to give our Support Team a call at 888.391.7739.
Enjoy the peace of mind you deserve when shopping with Skeleton-Factory.com!